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This policy explains how we handle and use your personal information and your rights in relation to that information.

Privacy Policy

AIO Carlisle understands that your Personal Information is exceptionally important to you.

Because you trust us, we have a duty to keep it safe and secure, than we will always apply the most stringent legislation procedures to protect your data. To that end you can be assured that our data handling policies and standards are fully in line with the current data protection legislation: General Data Protection Legislation (GDPR), UK GDPR and CCPA.

For the purposes of the General Data Protection Regulation (GDPR), the data controller is AIO Carlisle of 12 Durranhill Road, Carlisle, Cumbria, CA1 2SP.

Information that we collect about you:

- your name, title and contact details (email address, telephone number, postal address, social media handle);
- your date of birth;
- gender;
- details of any transactions between you and us;
- details of your orders and purchases;
- the frequency of your voucher and discount downloads;
- technical information includes: the Internet Protocol (IP) address used to connect your computer to the internet address;
- your browser type and version; time zone setting;
- browser plug-in types and versions;
- operating system and platform;
- about your visit and your behaviour on our website (for example, the pages that you click on), include the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time);
- products you viewed or searched for;
- page response times;
- download errors;
- length of visits to certain pages;
- page interaction information (such as scrolling, clicks, and mouse-overs);
- and methods used to browse away from the page;
- cookie, pixels and beacon identification information (for more information please see our Cookie Policy).
- any information you include in correspondence you send to us or social media pages;
- your marketing preferences;
- the opinions and other information you provide when responding to customer surveys and product reviews;
- any personal information included in your entries to competitions that we run;
- information you give us when you contact us with a query or issue;
- your payment card details and, in relation to certain refunds, your bank account details;

How we use your Personal Information

- to allow you to access and use our website (including protected areas of our website);
- for improvement and maintenance of our website and to provide technical support for our website;
- to ensure the security of our website;
- to recognise you when you return to our website, to store information about your preferences, and to allow us to customise the website according to your individual interests;
- to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website and to make our website more intuitive. Such details will be anonymised as far as reasonably possible and you will not be identifiable from the information collected;
- to deal with any enquiries or issues you have about our website, products and services. If we do not have a contract with you, we may process your Personal Information for these purposes where it is in our legitimate interests for customer services purposes;
- for the prevention of fraud and other criminal activities;
- for other general administration including managing your queries, complaints, or claims, and to send service messages to you

How do we store your data?

We keep your Personal Information for no longer than necessary for the purposes for which the Personal Information is collected and where relevant consented to. The length of time for which we retain Personal Information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights. AIO Carlisle’s customer records are stored securely within the EU and only transferred solely for the purpose of processing customer orders or other customer service requests and in any event only for the necessary period to carry out such customer requests.

Your rights

1. Right of access and to be informed. You have a right of access to any Personal Information we hold about you. You can ask us for a copy of your Personal Information; confirmation as to whether your Personal Information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information outside of the United Kingdom or the European Economic Area ("EEA").

2. Right to rectification. You have a right to request we update any of your Personal Information which is out of date or incorrect.

3. Right to erasure. You have a right to ask us to delete any Personal Information which we are holding about you. In certain specific circumstances we may have a legitimate interest to retain some of the Personal Information. You can ask us for further information on these specific circumstances by contacting us here

4. Right to restrict processing: You have a right to ask us to restrict the way that we process your Personal Information in certain specific circumstances such as whilst you are requesting access to your Personal Information. You can ask us for further information on these specific circumstances by contacting us using the details in section 12.

5. Right to object: You have a right to ask us to stop using your Personal Information for certain purposes including direct marketing. If you exercise this right, we will stop using your Personal Information for this purpose. You have a right to ask us to consider any valid objections which you have to our use of your Personal Information where we process your Personal Information on the basis of our or another person's legitimate interest.

We will consider all such requests and provide our response within a reasonable period (and in any event within 28 days of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain Personal Information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make. We reserve the right to not carry out any request in the event that we are not reasonably satisfied with the confirmation of your identity.

Risks and secure

The main risk of us processing your Personal Information is if it is lost, stolen or misused. This could lead to your Personal Information being in the hands of someone else who may use it fraudulently or make public, information that you may wish to keep private.

For this reason, AIO Carlisle is committed to protecting your Personal Information from loss, theft and misuse. We take all reasonable precautions to safeguard the confidentiality of your Personal Information, including through use of appropriate organisational and technical measures. For example, all information you provide to us is stored on secure servers and any payment transactions will be encrypted using SSL technology.

In the course of the provision of your Personal Information to us, your Personal Information may be transferred over the internet. Although we make every effort to protect the Personal Information which you provide to us, the transmission of information over the internet is not completely secure. You acknowledge and accept that we cannot guarantee the security of your Personal Information transmitted to our website and that any such transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to prevent unauthorised access to it.

Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.

Links to other websites

Our website may contain links to websites that are not operated by us. We do not accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.

Changes to our Policy

We may update our Policy from time to time. Any changes we make to our Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Policy.